Q & A
1. Do I have access to ROi Print Services?
If you previously had access to iWAY/ROi Print Solutions your profile should have been pre-loaded into Print Shop Pro.
Open the application and click the LOG IN button on the far right at the top of the screen. Click the Login Using Your Mercy Health Account button on the left at the top. This uses a SINGLE sign on. If you have access – it will then open the application. No password needed.
2. What is my user id for Print Services?
It is your Mercy Username / Alias email
3. How do I order from ROi Print Services?
To find an item – On the landing page, click on Catalog and search for the part number or use a keyword search. If the item you need is a variable – you will need to go to the landing page and click on the Variable Item. Enter your location and the XXXXXXXX
If you don’t see your item, you can go the landing page and click on New Item. You can enter in the details for the item you are looking for, and we will process your order accordingly.
4. Who can I contact if I have questions?
Contact Customer Service at the Printshop. Email: Leah.Claytor@mercy.net, Teams: Claytor, Leah or call 877-540-3660.
5. How do I get an item translated?
You will place an order for the existing item in ENGLISH and in the Special Instructions box – enter the following: Please translate this material into: Spanish, Bosnian, etc. If you have updates to the material, first – please upload those revisions to the order to have completed prior to the translation. You will receive a digital proof of the ENGLISH version only prior to translation and production for final approval.
6. How do I edit an existing item?
You can follow the guide How to make edits/revisions to a PDF.doc on the Landing Page.
7. How will I know the price of the item?
Items that appear in the Catalog are orderable. If the item shows a price of $0.00 - the price will be confirmed after production. If you are ordering a NEW item or an item that needs revisions it will priced when the job is completed and shipped. If you need a pricing quote for a job BEFORE production – please enter that request for quote in the Notes section.
8. Will I receive an invoice?
Jobs are not invoiced and we don’t require a Purchase Order to purchase. Your job cost(s) will be electronically sent to Finance and processed as a Journal Entry. If you need an invoice, you need to contact Mercy Specialized Billing Services to request a invoice creation.
9. How do I check on the status of my job(s)?
On the landing page, click My Orders. The next page shows your Order History with Status. The Status will be updated in real time according to the job flow required. The Shipped Column will stay NO until the job is shipped. Once Shipped the date will be entered. Once the job is shipped it will move to Billing status which means the job is completed and closed.
10. I have an item that I want reprinted that has a copyright / trademark?
We can’t reprint any material with a copyright or trademark. If you have material that you need reprinted – we will need to receive written permission from the owner to reprint. This written permission must be uploaded to the job order.
11. Will I see my previous order history?
All previous order history in iWAY will NOT be shown in Print Shop Pro. Your history will start over.